Before Flow was a product, this was the job: building the systems that keep operational businesses running. Each of these taught us something that's now baked into what we ship.
Years on the IT side of a working call center: managing accounts, building and maintaining payment integrations and fulfillment pipelines, meeting client reporting requirements, and writing internal tools to automate the repetitive work. Along the way we operated on most of the industry's platforms — DLS, CRM Pro, Singlecomm, Magnetic North, and more — and served as the designated tester, the one who finds what breaks. That vantage point produced a detailed map of what call center software gets right, what it fakes, and what it's simply missing. That map became Halo Flow.
A full accounting and intake system for a sawmill operation selling graded and scaled logs. It handles the parts generic accounting software can't: a wood-condition builder that models defects into deduction calculations, automatic import of scale data via email ingestion, and a log yard intake system tracking loads from arrival through settlement. Niche domain, unforgiving math, zero off-the-shelf options — exactly the kind of problem we like.
Websites and commerce builds over the years — including a restaurant with full WooCommerce ordering wired into their Square platform, so online orders print tickets directly in the food truck. The lesson that stuck: an order system only counts if it reaches the person doing the work, formatted for how they actually work. You'll find that same conviction in Flow's cart-to-fulfillment pipeline.
Products are the focus, but TecHalo still takes on select consulting and custom development — especially where it overlaps with domains we know: call center operations, payments and fulfillment, industry accounting, and commerce integrations.
Two decades of building for operations, condensed into one platform for the industry we know best.